Frequently Asked Questions
I've been involved in accident, what should I do?
Call our 24hr hotline. From organising claims forms and lodgement, to replacement vehicles, we can help arrange everything from there. Whether your car is drivable or not. One phone call is all it takes!
How long will my car take to repair?
A very good question. We have provided a body shop clock below to help give you an idea of the time that goes into repairing your motor vehicle. Occasionally there can be delays from parts suppliers or matters that need clarifying on your claim form from the insurance company that can also affect turnaround time of your vehicle repairs.
Do I have the right to choose my own repairer?
Yes. Most insurance companies allow you to choose your own repairer
Do you have courtesy cars available?
Yes. Conditions apply
Can I get a quote for the repairs to my car over the phone?
Unfortunately no. There are too many variables when it comes to fixing cars and we really must see the vehicle and the full extent of the damage before we can commit ourselves to a price and a time frame. You do not have to make an appointment for a quotation, just come in any time between 7.30am and 5.00pm, and we will do it for you on the spot.
Are you open Saturdays?
By appointment only.
At S&R Autobody we provide a lifetime guarantee on all insurance repairs for the owner of the vehicle at the time of the accident.
Our high standard of repairs pertains to all our work, not just insurance companies, as we value you as our customer. The quality care you as a customer receive is reflected in all our work no matter who you are insured with. S&R Autobody has a respected reputation within the industry and insurance companies.
Our repairs are carried out to factory standards and covers. Quality workmanship and repairs made to your vehicle, repairs and replacements that have been carried on your vehicle are in accordance with manufacturer specifications.
At S&R Autobody we have always believed in quality over quantity and have chosen to stay a boutique repairer which enables us to provide the highest level of personal attnetion to our customer's vehicles and their individual client needs.
To put it simply, we are committed to total customer satisfaction.